Copyright © 2018 Buttercups Cards - Bespoke Wedding Stationery
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TERMS AND CONDITIONS
Upon placing an order with Buttercups Cards, you (the client) are accepting the following terms and conditions.
Payment made is acceptance of these terms so please ensure these are read through carefully.
Buttercups Cards accepts both Paypal and Major Debit and Credit Cards which can be paid through online shops such as Etsy or via BACs transfer. Cash is also accepted if local to us.
Unless you are paying in full, orders will require a 25% NON REFUNDABLE booking fee and the remaining balance is to be paid 1 week prior to your production month. Rush orders are to be paid in full before production starts.
A PDF proof of your text layout will be sent to you for approval . Please check to make sure ALL spellings , grammar and details are correct before we begin production. Changes made after the check will be charged a wastage cost and we will not be held responsible.
*PLEASE MAKE SURE YOUR HOME DELIVERY ADDRESS IS CORRECT*
Samples and Small orders are sent in tissue paper and bubble wrap envelopes.
Large Orders are sent carefully wrapped in tissue paper placed into boxes to ensure they all arrive safely.
All UK orders are sent via Royal Mail which generally takes 2-3 working days from the completion of order NOT purchase date.
All Overseas orders will be sent either via UPS which can take up to 3 days or Royal Mail international this can take up to 24 days.
Local pick up from our office in Castleford is equally welcome.
Actual shipping costs vary depending on the exact destination and with the shape, size, and qty of our products.
Therefore, we reserve the right to contact you within 2-3 business days to explain any change in shipping.
Please note- busy times such as Christmas may take a little longer to get to you!
**** If you have any concerns about the postage cost for your area, please contact us.****
We want you to be happy with your purchase so if you have any problems please do not hesitate to get in touch with us.
Damaged items will be replaced free of charge but the buyer must pay for postage costs to return the damaged items back to us. Replacement items will be made once the damaged goods have been received. On receipt of your items, please thoroughly inspect for any defects and inform us within 24 HOURS , we also ask for photographic evidence of both the postage box/envelope and the damaged goods.
If you wish to cancel your order , the 25% booking fee is non refundable, and unless the order has began production all other monies will be refunded.
Your personal data will never be shared with a third party.
However, we reserve the right to publish images of our work for promotional purposes on our website and other social media sites.
If you do not want us to publish images of the stationery we produce for you, please let us know at the time of your order and
we will respect your wishes.
All data will be saved for 2 months after your order, this is in case you need any additional invitations.
After this time period non of your personal data will be stored.
Please note that as all items are handmade and handcrafted there may be slight differences in our stationery.
Colours may also vary between screens.
Please do not keep your invitations and stationery in cold/damp/overly hot rooms as it can cause materials to warp and/or unstick.
It is also important to make sure that no liquid gets near your stationery, as this will create the ink to smudge.
Additional Invitations needed after your production slot will incur a fee of £10 due to interruption in our production process, we therefor advise you to purchase a few extras for spare just incase
All designs, content and images across our website / social media platforms are copyrighted and are the property of Buttercups Cards.
Any reproduction discovered will be considered an infringement of copyright law and we will take further action.